Order management

© Dragan Markovic/MSF 2011

MSF Supply is responsible for the delivery of ordered products within the delivery times desired by the principals, in compliance with the quality and supplier approval rules. The MSF Supply order management process is thus of major importance to achieve this objective.

The order management process controlled by MSF Supply this extends from their reception to the customs clearance zone. The customer takes over responsibility for this management from the customs clearance point to the final delivery to the destination port.

Managing orders also includes the availability of MSF Supply teams for technical questions related to procurement and the most proactive possible communication for order monitoring.

In an emergency situation, MSF Supply ensures that delivery times are reduced to the minimum by accelerating the ordering process.